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Google, Yelp, your website, Facebook, and the phone — every lead lands here and gets answered by us, fast. No more logging into five places wondering who replied. You just glance and see what's done and the one or two things that need you.
| Time | Source | Customer / need | Status | How it was handled |
|---|---|---|---|---|
| 7:52 AM | Website chat | Marcus R.'19 Accord — brakes grinding | Booked | Advisor quoted range + booked Thu 9:00 · 1 min |
| 8:18 AM | Phone (missed) | Caller — 415 areaMissed call — 8:15 AM | Recovered | Auto-texted back in 30 sec · replied, being booked |
| 8:41 AM | Diana P.Called — check engine light on | Answered | Picked up · scheduled a look today | |
| 9:06 AM | Website chat | Silver CivicSqueal over bumps, 90k mi | Answered | Replied 2 min · likely suspension, offered slots |
| 9:33 AM | Yelp | Kevin T.Timing belt quote, '14 Camry | Answered | Replied 4 min · estimate range sent |
| 10:11 AM | Sonia M.AC blowing warm | Answered | Replied 6 min · asked year/make/model | |
| 10:47 AM | Raymond K.Estimate: front + rear pads | Needs your OK | Estimate drafted — waiting on your approval to send | |
| 11:20 AM | Website chat | Jetta ownerOil change + inspection | Booked | Advisor booked Fri 1:30 · no touch needed |
| 11:58 AM | Phone | Local numberBattery / no-start this morning | Answered | Picked up · advised tow options, booking |
| 12:34 PM | Yelp | Priya N.Pre-purchase inspection | Answered | Replied 3 min · offered two time slots |
| 1:09 PM | Website chat | Older TacomaCoolant smell + low gauge | Booked | Advisor flagged urgent · booked same-day 3:00 |
| 1:52 PM | Anonymous30k service on a '20 RAV4? | Answered | Replied 1 min · yes, quoted the package | |
| 2:30 PM | Website chat | Late-model truckTransmission slipping | Awaiting customer | Replied 2 min · one follow-up sent, no reply yet |
| 3:15 PM | Marissa L.Smog / registration check | Answered | Replied 5 min · explained what we can do | |
| 4:02 PM | Phone (missed) | Caller — 650 areaMissed call — 3:59 PM | Recovered | Auto-texted back · replied, quote requested |